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Marks and Spencer Coleraine Riverside

Riverside Regional Centre, Castleroe Road, Coleraine, BT51 3AW

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Access Guide

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Overview

Parking

  • Public Car Parks View
    • There is a public car park located off Castleroe Road, immediately outside the store.
    • The name of the car park is Riverside Retail Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There is Blue Badge and Child and Parent parking immediately outside the store.

Entrance

  • This entrance is located at the front of the store in the retail park.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 258cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • The minimum width between the security barriers is 243cm.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles widths may be reduced by product bins or pillars.
    The alcohol aisle has manual gates at each end which are 148cm wide. These open away from you.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: chairs without armrests.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The chair is available just beyond the checkouts.

Checkouts

  • The checkout area is located at the front of the store, to the left as you enter.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts, self-serve touchscreens and Scan as you Shop touchscreens.
  • Standard Checkouts View
    • The checkout surveyed was to the right (Scott Till).
    • The queue width is under 120cm and there is no need to turn.
    • The checkout has patterned/distracting backgrounds.
    • The height of the loading area is 94cm.
    • The height of the packing area is 91cm.
    • The card payment machine is at a fixed height.
    • The card payment machine is at a height of 100cm.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Self-Service Touchscreens View
    • The self-service touchscreen surveyed was the lowered card only self-serve touchscreen.
    • The self-service touchscreens have the following accessibility features: a call for assistance button, lowered touchscreens and lowered loading/packing areas.
    • The height of the loading area is 59cm.
    • The height of the self-serve touchscreen display ranges from 103cm to 120cm from the floor.
    • The height of the scanner is 84cm.
    • The height of the packing area is 59cm.
    • The card payment machine is portable.
    • Assistance is available at the self-serve checkouts.
    • There are also standard height card only and card & cash self-serve touchscreens at this location. The touchscreen height is 125cm at the lowest point and 140cm at the highest point. Card readers are movable.
      The cash payment height is 88cm.