You are on Overview. Skip to the next section.

Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest parking is located in front of the store.
  • The nearest step-free train station is Dundee.
  • The nearest bus station is Dundee.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • The ground and first floors can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, wheelchair attachable trollies and wheeled baskets.
  • Documents are available in the following formats: Braille (on request), large print (on request), Makaton (on request), different languages (on request), voice recognition CD (on request) and audio (on request).
  • There is a water bowl available for assistance dogs.
  • Facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located to the rear right of the ground floor, off womenswear shoes, and on the first floor to the rear of kidswear.
  • All toilets with adaptations have a right hand transfer space.
  • Ambulant toilet facilities are located on the first floor within the male standard toilets.
  • The male and female step-free toilet facilities are located on the first floor, to the rear of kidswear.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on the first floor, to the rear of kidswear.
  • Parent and baby changing facilities are located on the first floor, to the rear of kidswear and in the female and male standard toilets.
  • The fitting rooms with adaptations are located to the right of the ground floor (womenswear), and to the right from the lift on the first floor (lingerie and menswear).
  • The standard fitting rooms are located to the right of the ground floor (womenswear), and to the right from the lift on the first floor (lingerie and menswear).

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located off East Dock Street.
  • The name of the car park is Gallagher Retail Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 225cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles are obstructed by pillars.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• Signage is provided.
• Some signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: armchairs and benches.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The height of the Click and Collect touchscreen display ranges from 110cm to 169cm, and the scanner is 88cm high.
  The touchscreen has the following accessibility aids: Screen Shrink.
  When made accessible, the height of the touchscreen display ranges from 110cm to 144cm.

You are on Fitting Room with Adaptations (Womenswear). Skip to the next section.

Fitting Room with Adaptations (Womenswear)

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• Access View
  • The fitting room surveyed is located to the right of the store, beyond the service counter.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 40m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 94cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 260cm (width) x 219cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Wall mounted grab rails are available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 62cm and 153cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Checkouts (Ground Floor - Food Hall). Skip to the next section.

Checkouts (Ground Floor - Food Hall)

• The checkout area is located on the ground floor, to the left of the store.
• There is step-free level access to the checkout area.
• The venue has standard checkouts and self-serve touchscreens.

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• Standard Checkouts View
  • The checkout surveyed was the first staffed conveyor belt (with the hearing loop).
  • The queue width is at least 150cm and there is no need to turn.
  • The checkout has patterned/distracting backgrounds.
  • The height of the loading area is 96cm.
  • The height of the packing area is 95cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the lowered self-service touchscreen.
  • The self-service touchscreens have the following accessibility features: a call for assistance button, lowered touchscreens and lowered loading/packing areas.
  • The height of the loading area is 65cm.
  • The height of the self-serve touchscreen display ranges from 102cm to 123cm from the floor.
  • The height of the scanner is 86cm.
  • The height of the packing area is 65cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Checkouts (Ground Floor - Womenswear). Skip to the next section.

Checkouts (Ground Floor - Womenswear)

• The checkout area is located to the right of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter, self-serve touchscreens and a customer service counter.

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• Payment Counter View
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is under 120cm and the width at each turn is under 150cm.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the lowered self-service counter to the right.
  • The self-service touchscreens have the following accessibility features: a call for assistance button.
  • The height of the loading area is 75cm.
  • The height of the self-serve touchscreen display ranges from 110cm to 133cm from the floor.
  • The height of the scanner is 96cm.
  • The height of the packing area is 75cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on the ground floor, at the rear right of the store, off the womenswear shoe area.
  • The distance from the entrance is 60m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 83cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 153cm (width) x 297cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 84cm (from the side of the toilet pan).
  • There is a wall sensor flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a sensor tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 90cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 152cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the right after you enter the store.
• The distance from the entrance is 20m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 12cm.
• The internal dimensions of the lift are 192cm (width) x 150cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead after you enter the store.
• The ground and first floors are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles are obstructed by pillars.
• The visual contrast between the shelving and floor varies between low and high.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: armchairs and benches.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (First Floor - Womenswear). Skip to the next section.

Fitting Room with Adaptations (First Floor - Womenswear)

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• Access View
  • The fitting room surveyed is located on the first floor, near the checkouts.
  • The fitting room surveyed is female only.
  • The distance from the lift is 35m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 260cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Wall mounted grab rails are available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 62cm and 152cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Fitting Room with Adaptations (First Floor - Menswear). Skip to the next section.

Fitting Room with Adaptations (First Floor - Menswear)

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• Access View
  • The fitting room surveyed is located on the first floor, near the checkouts.
  • The fitting room surveyed is male only.
  • The distance from the lift is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 259cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Wall mounted grab rails are available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 49cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 63cm and 151cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Checkouts (First Floor). Skip to the next section.

Checkouts (First Floor)

• The checkout area is located on the first floor, to the right from the lift.
• There is step-free level access to the checkout area.
• The venue has a payment counter, self-serve touchscreens and a customer service counter.

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• Payment Counter View
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is at least 150cm and the width at each turn is at least 150cm.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the lowered self-service counter to the left.
  • The self-service touchscreens have the following accessibility features: a call for assistance button.
  • The height of the loading area is 75cm.
  • The height of the self-serve touchscreen display ranges from 110cm to 133cm from the floor.
  • The height of the scanner is 96cm.
  • The height of the packing area is 75cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Eating and Drinking (First Floor - M&S Café). Skip to the next section.

Eating and Drinking (First Floor - M&S Café)

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• Location and Access View
  • The café is located on the first floor, at the opposite side from the lift, between babywear and kidswear.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and designated seating.
  • Full table service is available on request only.
  • Menus are wall-mounted, digital and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located ahead as you enter the café.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Changing Places (First Floor - Transfer Both Sides). Skip to the next section.

Changing Places (First Floor - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located on the first floor, to the rear of kidswear.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 65m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is tactile, pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 104cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the facility are 300cm (width) x 410cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The transfer space on the right as you face the toilet is 80cm.
  • The transfer space on the left as you face the toilet is 180cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 100cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 190cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is no shower seat.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a sensor tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 120cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 100cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 98cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 108cm and 142cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Parent and Baby Room / Feeding Room (First Floor - Kidswear). Skip to the next section.

Parent and Baby Room / Feeding Room (First Floor - Kidswear)

• The room surveyed is located on the first floor, to the rear of kidswear.
• The distance from the lift is 65m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is tactile, pictorial and written text signage on or near the door.
• The door opens inwards and has a high visual contrast.
• The width of the door opening is 83cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 86cm.
• There is a toilet, a wash basin, a hand dryer, a paper towel dispenser and a mirror in the room.
• The wash basin has a sensor tap.
• The room has a nappy/incontinence items bin.
• Seating available in the room includes: armchairs.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey, with unshaded light sources.