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Marks and Spencer Ladymead Guildford

Unit 3 Ladymead Retail Park, Europa Park Road, Guildford, Surrey, GU1 1AJ

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Access Guide

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Overview

Parking (Ladymead Retail Park)

  • Car Park View
    • The car park is located off Europa Park Road.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 5 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 340cm (width) x 445cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 26m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, slight ramps or slopes and steep ramps or slopes.
  • Charges and Restrictions View
    • Parking is free for all users.
    • Free parking for Blue Badge holders is restricted to 3 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Marks and Spencer)

  • Car Park View
    • The car park is located to the rear of the store.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 6 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 233cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 110cm.
    • The nearest designated bay is 50m from the entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • Free parking for Blue Badge holders is restricted to 3 hours.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the store.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 235cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles are obstructed by product bins and product shelves.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey.
  • The minimum and maximum heights of the controls for the click and collect touchscreen once condensed is 105cm to 140cm.

Checkouts

  • The checkout area is located to the right after you enter the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts, self-serve touchscreens and Scan as you Shop touchscreens.
  • Standard Checkouts View
    • The queue width is under 120cm and there is no need to turn.
    • The height of the loading area is 94cm.
    • The height of the packing area is 91cm.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.
  • Self-Service Touchscreens View
    • The self-service touchscreens have the following accessibility features: a call for assistance button and lowered touchscreens.
    • The height of the loading area is 60cm.
    • The height of the self-serve touchscreen display ranges from 112cm to 128cm from the floor.
    • The height of the scanner is 97cm.
    • The height of the packing area is 60cm.
    • The card payment machine is at a fixed height.
    • The card payment machine is at a height of 100cm.
    • Assistance is available at the self-serve checkouts.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There is a single automatic door at this exit.
  • The door opens by sliding.
  • The width of the opening is 109cm.
  • The door has a low visual contrast.
  • There is step-free access via ramp as you exit.
  • The ramp has a steep gradient with resting areas.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 6 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.