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Marks and Spencer Linlithgow

Units 5 and 6 Stockbridge Retail Park, Falkirk Road, Linlithgow, West Lothian, EH49 7AS

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the rear left of the store.
    • The toilet with adaptations has a left hand transfer space.
    • The gender inclusive step-free toilet facilities are located to the rear left of the store.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located to the rear left of the store.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located in front of the store.
    • The name of the car park is Stockbridge Retail Park.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a bell at a height of 118cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 184cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • Signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The height of the Click and Collect touchscreen display ranges from 106cm to 168cm from the floor.
    The touchscreen has the following accessibility aids: Screen Shrink.
    When made accessible, the height of the touchscreen display ranges from 106cm to 142cm from the floor.

Checkouts

  • The checkout area is located at the front of the store, to the left as you enter.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts, self-serve touchscreens and Scan as you Shop touchscreens.
  • Standard Checkouts View
    • The checkout surveyed was at the front of the store, to the left as you enter.
    • The checkout has a television and patterned/distracting backgrounds.
    • The height of the loading area is 94cm.
    • The height of the packing area is 91cm.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels vary due to the use of large glazed walls.
    • The checkout closest to the self-service area offers a hearing loop.
  • Self-Service Touchscreens View
    • The self-service touchscreens have the following accessibility features: screen shrink and a call for assistance button.
    • The height of the loading area is 60cm.
    • The height of the self-serve touchscreen display ranges from 121cm to 141cm from the floor.
    • When made accessible the height of the self-serve touchscreen display ranges from 106cm to 142cm from the floor.
    • The height of the scanner is 105cm.
    • The height of the packing area is 60cm.
    • The card payment machine is portable.
    • Assistance is available at the self-serve checkouts.

Toilet with Adaptations (Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the rear left of the store.
    • The distance from the entrance is 60m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 91cm (from the side of the toilet pan).
    • There is a wall sensor flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a sensor tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 96cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 91cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Parent and Baby Room / Feeding Room

  • The room surveyed is located to the rear left of the store.
  • The distance from the entrance is 65m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 96cm.
  • There is a wash basin, a paper towel dispenser, a mirror and a coat hook in the room.
  • The wash basin has a sensor tap.
  • The room has a waste bin and a nappy/incontinence items bin.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.