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Marks and Spencer Liverpool Street West Mall Simply Food

Retail Unit 1 West Mall, Liverpool Street Station, Liverpool Street, London, EC2M 2AB

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Access Guide

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Overview

Entrance

  • This entrance is located at the front right of the store.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 209cm.
  • The doors have a low visual contrast.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey.

Checkouts

  • The checkout area is located to the left of the store.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens.
  • Self-Service Touchscreens View
    • The self-service touchscreens have the following accessibility features: a call for assistance button and lowered loading/packing areas.
    • The height of the loading area is 61cm.
    • The height of the self-serve touchscreen display ranges from 120cm to 145cm from the floor.
    • The height of the scanner is 110cm.
    • The height of the packing area is 60cm.
    • The card payment machine is at a fixed height.
    • The card payment machine is at a height of 105cm.
    • Assistance is available at the self-serve checkouts.