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Overview

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• About View
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is The Trafford Centre.
  • View information on The Trafford Centre (opens new tab) .
  • The nearest step-free train station is Urmston.
  • The nearest bus station is The Trafford Centre.
  • The nearest tram stop is The Trafford Centre.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There are open entrances with no doors at the rear of the store on the ground and first floors, with level access from the Trafford Centre.
  • There is step-free level access throughout, this may include the use of a lift.
  • The ground and first floors can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: wheelchair attachable trollies and wheeled baskets.
  • There is not a water bowl available for assistance dogs.
  • Facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor, to the right side of the womenswear department.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located on the ground floor, within the standard female and male toilets, to the right side of the womenswear department.
  • The male and female step-free toilet facilities are located on the ground floor, to the right side of the womenswear department.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on the ground floor, within the toilet with adaptions (right hand transfer), to the right side of the womenswear department.
  • The fitting rooms with adaptations are located on the ground and first floors.
  • The standard fitting rooms are located on the ground and first floors.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located all around the Trafford Centre.
  • The name of the car park is Trafford Centre.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 260cm.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Shop Floor (Ground Floor - Womenswear). Skip to the next section.

Shop Floor (Ground Floor - Womenswear)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles are obstructed by product bins and clothes rails.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: armchairs and benches.
• Lighting levels vary due to the size of the space.
• There is a Click and Collect touchscreen.
  The height of the touchscreen display ranges from 110cm to 165cm from the floor.
  The touchscreen has the following accessibility aids: Screen Shrink and a call for assistance button.
  When made accessible, the height of the touchscreen display ranges from 110cm to 144cm from the floor.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located on the ground floor, at the rear right of the womenswear department.
• The distance from the main entrance is 92m.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is a lowered section at the counter.
• The height of the lowered section is 70cm.
• The counter has a television and patterned/distracting backgrounds.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Fitting Room with Adaptations (Womenswear). Skip to the next section.

Fitting Room with Adaptations (Womenswear)

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• Access View
  • The fitting room surveyed is located on the ground floor, to the rear right of the womenswear department.
  • The fitting room surveyed is female only.
  • The distance from the main entrance is 102m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 95cm.
  • Internally the door has a low visual contrast.
  • There is a twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 224cm (width) x 224cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 62cm and 112cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Checkouts (Ground Floor - Womenswear). Skip to the next section.

Checkouts (Ground Floor - Womenswear)

• The checkout area is located on the ground floor, to the right side of the womenswear department.
• There is step-free level access to the checkout area.
• The venue has a payment counter and self-serve touchscreens.

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• Payment Counter View
  • The counter surveyed was the womenswear payment counter.
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is at least 150cm and there is no need to turn.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the accessible touchscreen.
  • The self-service touchscreens have the following accessibility features: a call for assistance button.
  • The height of the loading area is 54cm.
  • The height of the self-serve touchscreen display ranges from 115cm to 140cm from the floor.
  • The height of the scanner is 100cm.
  • The height of the packing area is 75cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Shop Floor (M&S Food). Skip to the next section.

Shop Floor (M&S Food)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles are obstructed by product bins.
• The flooring is shiny.
• There is a high visual contrast between the shelving and floor throughout this area.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Checkouts (M&S Food). Skip to the next section.

Checkouts (M&S Food)

• The checkout area is located to the right side of the M&S Food area.
• There is step-free level access to the checkout area.
• The venue has standard checkouts, self-serve touchscreens and Scan as you Shop touchscreens.

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• Standard Checkouts View
  • The checkout surveyed was the left hand checkout.
  • The queue width is at least 150cm and there is no need to turn.
  • The checkout has patterned/distracting backgrounds.
  • The height of the loading area is 97cm.
  • The height of the packing area is 95cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 120cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the accessible touchscreen at the right hand end of the area.
  • The self-service touchscreens have the following accessibility features: a call for assistance button.
  • The height of the loading area is 64cm.
  • The height of the self-serve touchscreen display ranges from 102cm to 125cm from the floor.
  • The height of the scanner is 92cm.
  • The height of the packing area is 64cm.
  • The card payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Eating and Drinking (M&S Café). Skip to the next section.

Eating and Drinking (M&S Café)

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• Location and Access View
  • The café is located at the front of the store, to the right from the main entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • The width of the opening is 200cm.
• Service View
  • This area has a counter where food and drink can be ordered, a food and drink ordering touchscreen, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and available on a touchscreen.
  • The following dietary requirements can be catered for: gluten free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the left of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has glazed screens and patterned/distracting backgrounds.
  • The height of the touchscreen display ranges from 118cm to 178cm from the floor.
  • The touchscreen has the following accessibility aids: screen shrink and a call for assistance button.
  • When made accessible the height of the touchscreen display ranges from 118cm to 158cm from the floor.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some chairs are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Access View
  • The toilet surveyed is located on the ground floor, to the right side of the womenswear department.
  • The distance from the main entrance is 68m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 83cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 170cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 101cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 86cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 104cm from the floor.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 83cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on the ground floor, in the front right hand corner of the womenswear department.
• The distance from the main entrance is 66m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 120cm.
• The internal dimensions of the lift are 189cm (width) x 148cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located in the centre of the store.
• The ground and first floors are accessed by escalators.
• The escalator steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels were even at the time of the survey.

You are on Shop Floor (First Floor - Menswear, Lingerie, Kidswear and Home). Skip to the next section.

Shop Floor (First Floor - Menswear, Lingerie, Kidswear and Home)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• Some aisles are obstructed by product bins.
• Some flooring is shiny.
• There is a low visual contrast between the shelving and floor in the majority of walkways.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Seating available on this floor includes: armchairs and benches.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (Menswear). Skip to the next section.

Fitting Room with Adaptations (Menswear)

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• Access View
  • The fitting room surveyed is located on the first floor, to the rear right of the menswear department.
  • The fitting room surveyed is male only.
  • The distance from the lift is 65m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 95cm.
  • Internally the door has a high visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 224cm (width) x 224cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 62cm and 112cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Lingerie). Skip to the next section.

Fitting Room with Adaptations (Lingerie)

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• Access View
  • The fitting room surveyed is located on the first floor, to the right between the menswear and lingerie departments.
  • The fitting room surveyed is female only.
  • The distance from the lift is 35m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 94cm.
  • Internally the door has a low visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 224cm (width) x 224cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a medium visual contrast.
  • The dropdown rails have a medium visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 46cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 62cm and 112cm from the floor.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Fitting Room with Adaptations (Kidswear). Skip to the next section.

Fitting Room with Adaptations (Kidswear)

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• Access View
  • The fitting room surveyed is located on the first floor, to the rear left of the kidswear department.
  • The fitting room surveyed is for any gender.
  • The distance from the lift is 110m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is numbered signage for the fitting room.
  • The door opens outwards and has a low visual contrast.
  • The width of the opening is 95cm.
  • Internally the door has a high visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 281cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and dropdown rails available.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a wall mounted chair available.
  • The seat/chair is 48cm from the floor.
  • There is no assistance bell.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 112cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Checkouts (First Floor). Skip to the next section.

Checkouts (First Floor)

• The checkout area is located on the first floor, to the right of the menswear department.
• There is step-free level access to the checkout area.
• The venue has a payment counter and self-serve touchscreens.

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• Payment Counter View
  • Signage is provided for the counter.
  • Signage is clearly visible with high contrasting colours.
  • The queue width is at least 150cm and there is no need to turn.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels were even at the time of the survey.
• Self-Service Touchscreens View
  • The self-service touchscreen surveyed was the accessible touchscreen.
  • The self-service touchscreens have the following accessibility features: a call for assistance button, lowered touchscreens and lowered loading/packing areas.
  • The height of the loading area is 54cm.
  • The height of the self-serve touchscreen display ranges from 114cm to 138cm from the floor.
  • The height of the scanner is 100cm.
  • The height of the packing area is 75cm.
  • The card payment machine is at a fixed height.
  • The card payment machine is at a height of 115cm.
  • Assistance is available at the self-serve checkouts.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.