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Marks and Spencer Wrexham

Unit G Plas Coch Retail Park, Plas Coch Road, Wrexham, Wales, LL11 2BA

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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located in front of the venue.
    • The name of the car park is Plas Coch Retail Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There are 6 clearly marked Blue Badge Bays available in front of the store.

Entrance

  • This entrance is located at the front right of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 218cm.
  • The doors have a low visual contrast.

Shop Floor

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • Some aisles are obstructed by product bins.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in all walkways.
  • There is background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a Click and Collect touchscreen at the rear of the store.
    The height of the Click and Collect touchscreen display ranges from 110cm to 170cm from the floor.
    The touchscreen has the following accessibility aids: Screen Shrink and a call assistance button.
    When made accessible, the height of the touchscreen display ranges from 125cm to 136cm from the floor.

Checkouts

  • The checkout area is located on the left after entering the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts, self-serve touchscreens and Scan as you Shop touchscreens.
  • Standard Checkouts View
    • The checkout surveyed was closest to the self-service checkouts.
    • The queue width is under 120cm and there is no need to turn.
    • The checkout has patterned/distracting backgrounds.
    • The height of the loading area is 93cm.
    • The height of the packing area is 91cm.
    • The card payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Self-Service Touchscreens View
    • The self-service touchscreen surveyed was the first checkout ahead as you enter the checkout area.
    • The self-service touchscreens have the following accessibility features: a call for assistance button.
    • The height of the loading area is 53cm.
    • The height of the self-serve touchscreen display ranges from 125cm to 140cm from the floor.
    • The height of the scanner is 111cm.
    • The height of the packing area is 59cm.
    • The card payment machine is at a fixed height.
    • The card payment machine is at a height of 105cm.
    • Assistance is available at the self-serve checkouts.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.