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Marks and Spencer Yate Simply Food

Unit EW3-EW4, Yate Shopping Centre, East Walk, Yate, Bristol, South Gloucestershire, BS37 4AS

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Access Guide

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Access Information Update

  • We are aware that changes have recently been made at this venue which may affect information in this guide relating to the internal layout.
  • Recent changes include the removal of café facilities.
  • An updated survey is scheduled, and the relevant sections of this guide will be revised as soon as possible to reflect the current access features.
  • In the meantime, if you require specific information about these areas, we recommend contacting the venue directly.

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Yate.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access

  • This information is for the entrance located on East Walk of Yate Shopping Centre.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 209cm (6ft 10in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 145cm (4ft 9in).
  • Comments View
    • There is a lip on the threshold of the first door.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the till/counter.
  • *****Click and Collect Counter***** View
    • The Click and Collect counter is located to the rear left of the store.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Click and Collect counter.
    • The Click and Collect counter is approximately 40m from the the entrance.
    • The height of the Click and Collect counter is 94cm.
    • There is a hearing assistance system at the counter.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 155cm.
    • The height of the lowered section of the high activity till(s) is 53cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The voucher slot is at 53cm on the self service tills, see photos 7.
    • There are additional self service of height ranging between 95cm and 150cm, see photos 8.

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.