You are on Summary. Skip to the next section.

Summary

• View information about opening hours.
• Amenities in this building include: a café, exhibition rooms, a shop and historic interiors.
• The most accessible entrance has step-free level access and a door permanently held open.
• This entrance is the main entrance at the front of the building.
• There are 3 floors once inside.
• Other floors can be accessed via: platform lift and stairs.
• There is step-free access to the majority of the venue once inside.
• There is stepped only access to two rooms on the first floor.
• There is a member of staff available for help and assistance.
• Staff/volunteers can describe the layout and access around the site.
• The sensory pack includes: ear defenders and fidget toys. For more information about reserving a pack, and any charges, please contact the venue before your visit.
• This site is not part of the Sunflower Lanyard Scheme.
• Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
• The toilet with adaptations for disabled people surveyed can be found at the rear of the café.
• The standard toilets surveyed can be found on the ground floor next to the café and on the first floor, to the right after exiting the lift.

You are on Public Transport. Skip to the next section.

Public Transport

• There is not a bus stop within approximately 150m of the site.
• The nearest train station is Coventry.
• Coventry Train Station is approximately 1 mile away.
• For the latest travel options and information you can plan your travel using Traveline (opens new tab).

You are on Parking. Skip to the next section.

Parking

• This site has a car park.
• This car park has a maximum vehicle height restriction of 205cm.
• This is an open air car park with a tarmac surface.
• Parking is free for National Trust members, but charges apply for all other visitors.
• There are clearly presented payment signs.
• Maps and information boards are not available.
• There are 5 Blue Badge parking bays.
• The dimensions of the designated Blue Badge parking bay(s) surveyed are 175cm x 490cm.
• There is a hatched zone on both sides and to the rear.
• The hatched zone is under 120cm wide.
• There are not parent and child parking bays available.
• There is not a designated drop-off point.

You are on Admissions. Skip to the next section.

Admissions

• At this location the following are free to access for all visitors: the grounds and Farmers Fayre Café.
• At this location the following areas are free to access for National Trust members but payable for everyone else: the Charterhouse and Walled Garden.
• This site offers companion or carer discounts.

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Equipment and Resources to Borrow

• You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
• Sensory packs can be borrowed which include: ear defenders and fidget toys.
• You can borrow these from Visitor Reception. View more information about booking and collection of equipment.

You are on Entrance (Charterhouse). Skip to the next section.

Entrance (Charterhouse)

• The entrance surveyed is located at the front of the house.
• There is step-free level access at the entrance.
• There is a single manual door which is permanently open.
• The width of the opening is 100cm.
• There is a small lip on the threshold of the entrance with a height of less than 1.5cm.

You are on Visitor Reception. Skip to the next section.

Visitor Reception

• There is step-free level access into the area.
• There is step-free level access around the area.
• The majority of aisle widths are over 150cm.
• There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
• All flooring is smooth and even.
• The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
• There is step-free level access to the counter.
• The height of the counter is 86cm.
• There is not a low level section at a suitable height for a wheelchair user.
• The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
• The counter does not have a hearing assistance system.
• There are bench seats available in the visitor reception.
• Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
• There is no (or very little) background noise here.
• Lighting levels are varied.

You are on Shop (Second Hand Books). Skip to the next section.

Shop (Second Hand Books)

• There is step-free level access into the shop.
• The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
• The width of the door opening is 76cm.
• Internally the door has a low colour contrast.
• The majority of aisle widths are under 150cm.
• All flooring in the shop is smooth and even.
• There is step-free level access around the shop.
• There is no (or very little) background noise here.
• Lighting levels are moderate to good.
• Payment for books is made at the visitor reception.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• This is a café which serves hot and cold meals and snacks.
• There is a counter where food and drink can be ordered and full table service available via an online app.
• Staff can provide assistance and offer service to tables.
• Menu types include: handheld menus and counter menus.
• Menus are easy to read (large clear font with contrasting colours).
• The following are available here: drinking straws and takeaway cups.
• Lighting levels are varied.
• There is background noise here which varies, depending on the time of day.
• There is not a hearing assistance system.
• The counter is 96cm high.
• There is not a section of the counter at a suitable height for a wheelchair user.
• There is step-free level access around the seating area.
• There are coffee tables, tables, long tables, armchairs, bench seats and a mixture of chairs with and without armrests available in the seating area.
• The seating area does not have: a priority table.
• There are some tables which are at a suitable height for a wheelchair user.
• The surface height of the tables is 75cm.
• The following furniture is permanently fixed: some of the chairs and some of the tables.
• All flooring in the area is smooth and even.

You are on Toilet Block with Adaptations (Ground Floor - Café - Right Hand Transfer). Skip to the next section.

Toilet Block with Adaptations (Ground Floor - Café - Right Hand Transfer)

• This toilet is located on the ground floor of Charterhouse, at the rear of the café.
• There is step-free level access into the toilet.
• There is tactile and pictorial signage on or near the door.
• The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
• The width of the toilet door opening is 86cm.
• The door has a twist lock.
• The dimensions of the cubicle are 150cm x 215cm and it does not have a 150cm x 150cm turning space.
• There is a lateral transfer space to the right of the seat but it is obstructed.
• The lateral transfer space is 85cm from the side of the toilet pan to the wall.
• There is a push button flush in the centre of the cistern.
• The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
• There is a dropdown rail on the transfer side.
• The following fixtures can be reached from the toilet seat: wash basin.
• The following fixtures cannot be reached from the toilet seat: hand dryer.
• The height of the toilet seat above floor level is 47cm.
• The wash basin tap type is lever mixer.
• The height of the wash basin is 74cm.
• The height of the hand dryer is 85cm.
• There is pull cord emergency alarm at a recommended height (within 10cm from the floor).
• There is not a shelf.
• The cubicle has: a sanitary bin and a padded back rest for seat.
• The cubicle does not have a full length mirror.
• The height of the coat hook is 150cm from the floor.
• The following have a high colour contrast with their surroundings: all grab rails, the dropdown rail and the floor.
• The following have a less clear colour contrast with their surroundings: the internal door and the toilet seat.
• Lighting levels were even at the time of the survey.

You are on Standard Toilet (Ground Floor - Café). Skip to the next section.

Standard Toilet (Ground Floor - Café)

• There is step-free level access into the toilet.
• The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
• The width of the door opening is 67cm.
• Internally the door has a low colour contrast.
• The male and female standard toilets were surveyed.
• The wash basin tap type is lever mixer.
• Lighting levels are moderate to good.
• There are no hand dryers.
• There is a baby change facility which is not at a suitable height for a wheelchair user.
• One toilet door opens outwards, and one opens inwards.

You are on Tour. Skip to the next section.

Tour

• The tour is self-guided but volunteers/staff are available to provide additional information.
• The tour takes approximately 1 hour.
• There is step-free access via lift throughout the tour.
• The majority of walkway widths are under 120cm.
• The tour can not be adapted to avoid inaccessible areas.
• There is background noise which varies, depending on the time of day.
• Tour information includes the following formats: pictorial, information board, television/screen and subtitles.
• The tour does not have a hearing assistance system.
• There are bench seats and chairs without armrests at regular intervals along the tour.
• All flooring along the tour route is smooth and even.
• Lighting levels are varied throughout the tour route.
• There is step-free access along the ground floor and second floor areas of the tour route.
  There is stepped access to some of the rooms on the first floor.

You are on Lift. Skip to the next section.

Lift

• This lift is a platform lift.
• The floors which are accessible by this lift are G, 1 and 2.
• Externally the lift has: a door with a low colour contrast to the surroundings, controls at a suitable height for a wheelchair user and tactile markings.
• The lift does not have a recommended turning space (150cm x 150cm) in front of it.
• The lift door opening width is 80cm.
• The dimensions of the lift are 90cm x 150cm.
• Internally the lift has: controls at a suitable height for a wheelchair user, Braille markings, tactile markings and buttons with a high colour contrast to the surroundings.
• Lighting levels are moderate to good.

You are on Stairs. Skip to the next section.

Stairs

• The floors which are accessible by stairs are G, 1 and 2.
• There are more than 20 steps between floors.
• The steps are clearly marked with a handrail that switches sides.
• The highest step is 17cm high.
• Lighting levels are moderate to good.
• There is another staircase to the left of the ground floor, which goes to the first and second floors.

You are on Standard Toilet (First Floor). Skip to the next section.

Standard Toilet (First Floor)

• There is step-free level access into the toilet.
• The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
• The width of the door opening is 80cm.
• Internally the door has a low colour contrast.
• The male and female standard toilets were surveyed.
• The width of the widest cubicle door opening is 78cm.
• The wash basin tap type is lever mixer.
• Lighting levels are moderate to good.
• There are hand dryers.

You are on Room(s) (Activity). Skip to the next section.

Room(s) (Activity)

• The room surveyed was the activity room and is located on the first floor.
• There is not wayfinding signage on the route to the room(s).
• There is no signage for the room.
• The corridor width outside the room is under 120cm.

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• Getting Into The Room View
  • There is step-free level access into the room.
  • The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
  • The width of the opening is 77cm.
  • Internally the door has a low colour contrast.
• Inside The Room View
  • The area does not have a hearing assistance system.
  • This room has a television screen.
  • There is not a visual fire alarm beacon in the room(s).
  • There are some tables which are at a suitable height for a wheelchair user.
  • The room has: room for a wheelchair user to manoeuvre (150cm x 150cm), chairs without armrests, tables and stools.
  • The room does not have: a mixture of chairs with and without armrests.
  • There is step-free level access around the room.
  • All flooring in the area is smooth and even.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • The colour contrast between the walls and floor is high.
  • Lighting levels are moderate to good.