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Castle Coole - Tea Room

Dublin Road, Enniskillen, County Fermanagh, BT74 6JY

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this area include: picnic area.
  • The most accessible entrance has step-free level access and a door permanently held open.
  • This entrance is via the visitor reception where there is step-free level access.
  • There is restricted headroom at this property.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is to the right after exiting the visitor reception. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: a manual wheelchair and cycles. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • Sensory packs can be borrowed which include: binoculars, magnifying glass and activity sheets.
  • You can borrow these from the visitor reception and at the house. View more information about booking and collection of equipment.
  • There are charges to borrow the cycles.
  • You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception. View more information about booking and collection of equipment.

Route to (the Tea Room)

  • Exit the car park and follow the path up to the entrance to the stable yard.
    Go through the archway on the right side of the yard.
    Turn left and the visitor reception will be ahead.
    For step-free level access enter the visitor reception and go through to the tea room.
    Alternatively enter the tea room via the stepped entrance.
  • The route to the area is step-free level.
  • Path surfaces along the route are compact earth, gravel, cobbles and paving stones.
  • The majority of the paths are wide enough for wheelchair users.
  • There is no accessible shuttle to this area.

Visitor Reception

  • There is step-free level access into the area.
  • The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 99cm.
  • Internally the door has a high colour contrast.
  • There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
  • There is step-free level access around the area.
  • The majority of aisle widths are under 150cm.
  • There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
  • The flooring is not smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
  • The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • There is step-free level access to the counter.
  • The height of the counter is 77cm.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are coffee tables and armchairs available in the visitor reception.
  • Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
  • There is background noise here.
  • Lighting levels are moderate to good.

Entrance (Tea Room)

  • The entrance surveyed is located to the left of the visitor reception entrance.
  • There is stepped access at the entrance.
  • There is 1 step, which is unmarked, with no handrails.
  • The step is not at the recommended height (between 15cm - 18cm).
  • There are double manual doors (with one door locked) which is permanently open.
  • The width of the opening is 66cm.

Eating and Drinking (Tea Room)

  • This is a tea room which serves hot and cold meals and snacks.
  • There is a counter where food and drink can be ordered.
  • Staff can provide assistance and offer service to tables.
  • Menu types include: menu boards and counter menus.
  • Menus are easy to read (large clear font with contrasting colours).
  • The following are available here: drinking straws, takeaway cups, two handled cups, takeaway cutlery and a portable card machine for payment.
  • Lighting levels are moderate to good.
  • There is background noise here.
  • There is not a hearing assistance system.
  • There is a counter under 85cm high without a tray rail.
  • The counter is 81cm high.
  • There is step-free level access around the seating area.
  • There are coffee tables, tables, high tables, armchairs, high stools and chairs without armrests available in the seating area.
  • The seating area does not have: a priority table.
  • There are some tables which are at a suitable height for a wheelchair user.
  • The surface height of the tables is 79cm.
  • The following furniture is permanently fixed: some of the tables.
  • Flooring in the area is not smooth and even.
  • Where the flooring is not smooth or even, this is due to uneven floorboards.

Entrance (Picnic Area)

  • The entrance surveyed is located to the right of the visitor reception entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door which is permanently open.
  • The width of the opening is 96cm.

Picnic Area

  • The following information describes the picnic area located to the rear of the visitor reception.
  • There is step-free level access into the area.
  • There are picnic tables.
  • No chairs have armrests on both sides.
  • Adapted picnic tables are not available.
  • The distance between the floor and the underside of the lowest picnic table is 69cm.
  • The distance between the floor and the underside of the highest picnic table is 69cm.
  • The standard height for the underside of picnic tables is 76cm.
  • There is step-free level access around the area.
  • The surface in the picnic area is not smooth and even.
  • Where the flooring is not smooth or even, this is due to grass and gravel.