Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: a large map in the car park and an information board in the car park.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the farmyard toilet block. View information about this toilet (new tab).

At this location the following are free to access for all visitors: access to the Quay, Discovery Centre, Bull Pen Gallery and Plant Centre.
At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the site.
The nearest train station is Calstock.
Calstock Station is approximately 3 miles away.
The 79 Transport for Cornwall bus goes from the station to the nearest bus stop to Cotehele.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
This is an open air car park with a gravel surface.
Parking is free for National Trust members, but charges apply for all other visitors.
There are clearly presented payment signs.
Maps and information boards are available.
There are more than 10 Blue Badge parking bays.
Obstacles from the car park include: slopes/ramps and a lack of pedestrian walkways to cross the car park.
There are not parent and child parking bays available.
There is a designated drop-off point which is flush to the footpath.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.

Access into the area is via a slight ramp/slope.
The ramp is between 75cm and 150cm wide, with a handrail on the left going up.
The door is manual, opens inwards and has a medium colour contrast with the surrounding walls.
The width of the door opening is 93cm.
Internally the door has a medium colour contrast.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
The flooring is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
There is step-free level access to the counter.
The height of the counter is 85cm.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are tables and chairs without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
The exit door is manual, opens inwards and has a high colour contrast with the surrounding walls.
The width of the exit door opening is 93cm.
There is also a stepped entrance to the left of the ramped entrance.