Access Guide

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Summary

View information about opening hours.
The most accessible entrance has steps, a slight ramp/slope (which bypasses any steps) and a manual door.
This entrance is at the front of the building.
There is step-free access once inside.
There is a member of staff available for help and assistance.
The following are also available: a hearing assistance system which is not signed.
At the time of our visit the hearing assistance system was working.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located in the farmyard toilet block. View information about this toilet (new tab).
There is a separate exit.
The exit has steps and a manual door.
The entrance can be used to exit by visitors with limited mobility.

You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.

From visitor reception, turn right and follow the path around to the picnic area.
Walk past the picnic area following the path on the left and continue straight ahead until you reach the plant centre.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are gravel and paving stones.
The majority of the paths are not wide enough for wheelchair users.
There is no accessible shuttle to this area.

Access into the shop is via steps and a slight ramp/slope (which bypasses any steps).
The ramp is between 75cm and 150cm wide, with handrails on both sides.
There are 3 steps, which are unmarked, with handrails on both sides.
The door is manual, opens both ways and has a low colour contrast with the surrounding walls.
The width of the door opening is 101cm.
Internally the door has a medium colour contrast.
The majority of aisle widths are over 150cm.
Flooring in the shop is not smooth and even.
Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
There is step-free level access around the shop.
There is background noise here.
Lighting levels are moderate to good.
There is step-free level access to the counter.
The height of the counter is 92cm.
There is not a low level counter at a suitable height for a wheelchair user.
The counter is placed in front of a patterned background.
The counter has a hearing assistance system which is not signed.
The hearing assistance system was tested and working at the time of the survey.
Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.

The exit is located at the rear of the shop.
There is not step-free access at the exit.
There are 2 steps, which are clearly marked, with a handrail on the left going up.
Some of the steps are not at the recommended height (between 15cm - 18cm) .
There is a single manual door which opens towards you.
The width of the opening is 75cm.