Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and doors permanently held open.
- This entrance is at the front of the building.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- The following are also available: seating, a clearly signed hearing assistance system and on site-transport.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found on the right outside of the information centre.
- This toilet with adaptations for disabled people is approximately 3m from the toilet block entrance.
- The standard toilets surveyed can be found on the right outside of the information centre.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
Parking (Quay Car Park)
- This site has a car park.
- The vehicle route from the main road to the car park includes: potholes.
- This is an open air car park with a gravel surface.
- Parking is free for National Trust members, but charges apply for all other visitors.
- There are clearly presented payment signs.
- Maps and information boards are available.
- There are 4 Blue Badge parking bays.
- Obstacles from the car park include: slopes/ramps and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
Route to (the Quay Information Centre)
- From the Quay Car Park, continue straight ahead and go past The Edgcumbe café.
Turn left outside of the café and follow the path slightly downhill.
The information centre is on the right. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac and gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is an accessible shuttle which can take visitors to this area.
- The visitor shuttle goes from the main car park to the quay.
Visitor Centre
- There is step-free level access into the area.
- The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
- The width of the door opening is 248cm.
- Internally the door has a medium colour contrast.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- There is step-free level access around the visitor centre.
- The majority of aisle widths are under 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the visitor centre.
- All flooring is smooth and even.
- There is step-free level access to the counter.
- The height of the counter is 96cm.
- There is not a low level section at a suitable height for a wheelchair user.
- The counter is placed in front of a patterned background.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are tables and chairs with armrests available in the visitor centre.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
Entrance (Quay Toilet Block)
- The entrance surveyed is located on the left side of the toilet block.
- There is step-free level access at the entrance.
- There is a single manual door which is permanently open.
- The width of the opening is 88cm.
- There is a small lip on the threshold of the entrance with a height of less than 1.5cm.
Toilet with Adaptations (Quay Toilet Block - Ambulant - No Transfer Space)
- This toilet is located outside to the right of the information centre.
- There is step-free level access into the toilet.
- This toilet is approximately 3m from the toilet block entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens both ways and has a high colour contrast with the surrounding walls.
- The width of the toilet door opening is 88cm.
- The door has a lever twist lock.
- The dimensions of the cubicle are 124cm x 275cm and it does not have a 150cm x 150cm turning space.
- There is not a lateral transfer space next to the seat.
- There is a spatula flush on the right, but there is no transfer space.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the left as you face the toilet and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the right as you face the seat.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: towel dispenser and hand dryer.
- The height of the toilet seat above floor level is 47cm.
- The height of the toilet roll holder is 106cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 78cm.
- The height of the soap dispenser is 80cm.
- The height of the towel dispenser is 90cm.
- The height of the hand dryer is 110cm.
- The height of the baby change is 81cm.
- There is a pull cord emergency alarm at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have a full length mirror.
- The height of the coat hook is 184cm from the floor.
- The following have a high colour contrast with their surroundings: the dropdown rail and some grab rails.
- The following have a less clear colour contrast with their surroundings: the floor, the toilet seat, the internal door and some grab rails.
- Lighting levels are low.
Standard Toilet (Quay Toilet Block)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 87cm.
- Internally the door has a high colour contrast.
- The male standard toilet was surveyed.
- There is also a female toilet in the same location.
- The wash basin tap type is push.
- Lighting levels are moderate to good.
- There are hand dryers.