Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has a slight ramp/slope, a manual door and a door permanently held open.
- This entrance is at the front of the building.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a hearing assistance system which is not signed.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is located in the toilet block to the right of the Quay Information Centre. View information about this toilet (new tab).
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
Route to (The Edgcumbe)
- Continue straight ahead from the Quay car park and go along the road.
The Edgcumbe is on the right. - The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac and gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Picnic Area
- The following information describes the picnic area located at the front of the café area.
- Access into the area is via a slight ramp/slope.
- The slope is over 150cm wide.
- There are bench seats and picnic tables.
- No chairs have armrests on both sides.
- Adapted picnic tables are not available.
- The distance between the floor and the underside of the lowest picnic table is 66cm.
- The distance between the floor and the underside of the highest picnic table is 69cm.
- The following furniture is permanently fixed: all of the chairs and all of the tables.
- There is step-free level access around some of the area.
- The surface in the picnic area is not smooth and even.
- Where the flooring is not smooth or even, this is due to grass, gravel and cobbles.
Entrance
- The entrance surveyed is located at the front of the building.
- There is step-free access via ramp at the entrance.
- The slight ramp is between 75cm and 150cm wide, with no handrails.
- There is a single manual door which is permanently open.
- The width of the opening is 91cm.
- There is a second manual door which opens towards you.
- The width of the opening is 73cm.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered and table service (on request only).
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus, menu boards and counter menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: a portable card machine for payment.
- Lighting levels are moderate to good.
- There is no (or very little) background noise here.
- There is a hearing assistance system which is not signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high without a tray rail.
- The counter is 100cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables, bench seats and chairs without armrests available in the seating area.
- The seating area does not have: room for a wheelchair user to manoeuvre (150cm x 150cm), a priority table and a mixture of chairs with and without armrests.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 74cm.
- The following furniture is permanently fixed: some of the chairs.
- Flooring in the area is not smooth and even.
- Where the flooring is not smooth or even, this is due to uneven paving/tiles.
- There is stepped access to an external seating area for customers.
This area has picnic tables.
Customers access this area via the entrance.