Access Guide
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the Welcome Centre. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: an off-road/all-terrain mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- There are charges to borrow an off-road/all-terrain mobility scooter.
- The hire charge is £2.50 per hour.
Summary
- View information about opening hours.
- The most accessible entrance has a steep ramp/slope.
- This entrance is The main entrance is on the left hand side of the Park Café building.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- At the time of our visit the hearing assistance system was working.
- Toilet and changing facilities available include: a standard toilet and a toilet with some adaptations.
- The toilet with adaptations for disabled people surveyed can be found left from the Park Café entrance.
- This toilet with adaptations for disabled people is approximately 5m from the Park Café entrance.
- The standard toilet surveyed can be found left from the Park Café entrance.
- There is a separate exit.
- The exit has step-free level access.
- Assistance dogs only are allowed at this property.
Route to (Park Cafe)
- From the main car park head towards the welcome centre. Once in the car park before the Welcome Centre, follow the signage left of the pond and up the slope.
- The route to the area is step-free via a slight ramp/slope.
- Path surfaces along the route are tarmac.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Entrance
- The entrance surveyed is located on the left hand side of the Park Café building.
- There is step-free access via slope at the entrance.
- The steep slope is over 150cm wide, with handrails on both sides.
- This entrance has a buzzer.
- Features at a suitable height for a wheelchair user include: the buzzer.
- There are double automatic doors which opens away from you.
- The doors are activated by a push pad at a suitable height for seated users (between 75cm - 100cm).
- The width of the opening is 170cm.
Eating and Drinking
- This is a café which serves hot and cold snacks.
- There is step-free level access into the area.
- There is a counter where food and drink can be ordered and table service (on request only).
- Staff can provide assistance and offer service to tables.
- Menu types include: picture wall menus, menu boards and counter menus.
- Wall menus are easy to read (large clear font with contrasting colours), but handheld menus are not.
- The following are available here: drinking straws and takeaway cups.
- Lighting levels are moderate to good.
- There is background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high with a tray rail.
- The counter is 90cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are tables and chairs without armrests available in the seating area.
- The seating area does not have: a priority table and a mixture of chairs with and without armrests.
- Tables are at a suitable height for a wheelchair user.
- The surface height of the tables is 76cm.
- All flooring in the area is smooth and even.
- Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
Picnic Area
- The following information describes the picnic area located outside the entrance to the Park Cafe.
- Access into the area is via a steep ramp/slope.
- The slope is between 75cm and 150cm wide, with handrails on both sides.
- There are picnic tables.
- Some chairs have armrests on both sides.
- Adapted picnic tables are not available.
- The distance between the floor and the underside of the highest picnic table is 70cm.
- The standard height for the underside of picnic tables is 78cm.
- There is step-free level access around the area.
- All of the surface in the picnic area is smooth and even.
Exit
- The exit is located at the rear of the Park Café building.
- There is step-free level access at the exit.
- There is a single automatic door which opens towards you.
- The width of the opening is 91cm.
Standard Toilet
- There is step-free level access into the toilet.
- The door is manual, opens by sliding and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 91cm.
- Internally the door has a medium colour contrast.
- The shared standard toilet was surveyed.
- The width of the widest cubicle door opening is 91cm.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are hand dryers.
Toilet with Adaptations
- This toilet is located left from the Park Café entrance.
- There is step-free level access into the toilet.
- This toilet is approximately 5m from the Park Café entrance.
- There is pictorial and written text signage on or near the door.
- The door is manual, opens by sliding and has a medium colour contrast with the surrounding walls.
- The width of the toilet door opening is 91cm.
- The door has a twist lock.
- Internally the door has a medium colour contrast.
- The dimensions of the cubicle are 140cm x 203cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat.
- The lateral transfer space is 100cm from the side of the toilet pan to the wall.
- The transfer space on the left as you face the toilet is 100cm.
- There is a lever flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser and hand dryer.
- The height of the toilet seat above floor level is 45cm.
- The height of the toilet roll holder is 100cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 81cm.
- The height of the soap dispenser is 103cm.
- The height of the towel dispenser is 122cm.
- The height of the hand dryer is 102cm.
- The height of the baby change is 104cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a full length mirror and a clinical waste bin.
- The cubicle does not have coat hooks.
- The following have a high colour contrast with their surroundings: all grab rails, the dropdown rail and the floor.
- The following have a less clear colour contrast with their surroundings: the toilet seat.
- Lighting levels are moderate to good.