Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Trinity Aberdeen Car Park.
- View information on Trinity Aberdeen Car Park (opens new tab) .
- The nearest train station is Aberdeen.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline Scotland (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located to the south of the branch.
- The name of the car park is Trinity Aberdeen Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.

There is step-free level access throughout all areas.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests, sofas and high stools.
Furniture available in this branch includes: tables, coffee tables, high tables and desks.
Some tables and desks are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 6 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 6 of them.

The counter is located to the left side of the branch.
The distance from the entrance is 12m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 117cm.
There is not a lowered section at the counter.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The room is located to the rear right of the branch.
The distance from the entrance is 28m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 92cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.