Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- The branch is situated on a slight slope.
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Hallcraig Street Car Park.
- View information on Hallcraig Street Car Park (opens new tab) .
- There is on-street Blue Badge Bay parking.
- The nearest train station is Airdrie.
- This station has step-free access.
- The nearest bus station is Airdrie Graham Street Bus Stop.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline Scotland (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

This entrance is located at the front of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There are double automatic doors.
The doors open away from you.
The width of the opening is 155cm.
There is a small lip on the threshold of the opening.
The doors have a low colour contrast.
There is a push pad or push button to exit at a height of 100cm.

There is step-free level access throughout all areas.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions and moveable physical obstructions.
There is background noise which varies depending on the time of day.
Area signage is not provided.
Seating available for customers includes: armchairs.
Furniture available in this branch includes: coffee tables.
Lighting levels vary due to the use of large glazed walls.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The room is located at the far left of the branch, beyond the counters.
The distance from the entrance is 8m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 88cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.

The counter is located at the rear in the corner.
The distance from entrance is 10m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
This route also has narrow walkways.
There is step-free level access to the counter.
The height of the counter is 73cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
The height of the touchscreen display ranges from 84cm to 95cm from the floor.
There is background noise in this area which varies depending on the time of day.
Lighting levels were even at the time of the survey.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.
Furniture available in this area includes: desks.
The tables are fixed.