Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Gerard Retail Park.
- There is a taxi rank.
- The nearest train station is Bryn.
- This station does not have step-free access.
- The nearest step-free train station is Newton-le-Willows.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located off York Road.
- The name of the car park is Gerard Retail Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.

This entrance is located at the front of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a slope at the entrance.
The slope has a slight gradient.
There is a single automatic door, which is push pad activated.
The height of the push pad is 93cm.
The door opens away from you.
The width of the opening is 78cm.
The door has a high colour contrast.
There is a push pad or push button to exit at a height of 93cm.
There is step-free access via a slope as you enter.
The slope has a slight gradient.

There is step-free level access throughout all areas.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include narrow walkways.
There is background noise.
Area signage is not provided.
Seating available for customers includes: armchairs.
Lighting levels were even at the time of the survey.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located ahead from the branch entrance.
The distance from the branch entrance is 6m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 103cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is not space for an assistance dog to rest in the seating area.
Seating available in this area includes: armchairs.