Access Guide

Search Access Guide

Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Mill Wynd.
- There is on-street Blue Badge Bay parking and a taxi rank.
- The nearest train station is Ayr.
- This station has step-free access.
- The nearest bus station is Ayr.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline Scotland (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: meeting rooms on first floor.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout all areas.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests and chairs without armrests.
Furniture available in this branch includes: coffee tables.
Lighting levels were even at the time of the survey.
There are 5 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located in front of the entrance to the right.
The distance from the entrance is 3m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a lowered section at the counter.
There is a clearly signed portable hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is background noise in this area which varies depending on the time of day.
Lighting levels were even at the time of the survey.

The counter is located to the left as you enter.
The distance from the entrance is 2m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 99cm.
There is not a lowered section at the counter.
There is not a hearing assistance system.
The height of the touchscreen display ranges from 110cm to 118cm from the floor.
There is background noise in this area which varies depending on the time of day.
Lighting levels were even at the time of the survey.

The room is located to the left as you enter.
The distance from the entrance is 5m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 90cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: chairs with armrests and chairs without armrests.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is not suitable for wheelchair users.
The clear height under the tables/desks is not suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.