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Nationwide Ayr

178 High Street, Ayr, KA7 1RQ

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on High Street.
    • The Blue Badge bays are signposted but have no markings.
    • There is a public car park located behind the building on Mill Street.
    • The name of the car park is Mill Wynd Car Park.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The ATM controls/features are within 120cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 115cm.
  • The door opens away from you.
  • The width of the opening is 82cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 100cm.

Branch

  • There is step-free level access throughout all areas.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include permanent physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests and chairs without armrests.
  • Furniture available in this branch includes: coffee tables.
  • Lighting levels were even at the time of the survey.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

Counter

  • The counter is located at the rear left of the branch.
  • The distance from the entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 111cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Customer Helpdesk

  • The counter is located in front of the entrance to the right.
  • The distance from the entrance is 4m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 94cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.

Touchscreen Desk

  • The counter is located to the left as you enter.
  • The distance from the entrance is 3m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has bollards.
  • There is step-free level access to the counter.
  • The height of the counter is 105cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The height of the touchscreen display ranges from 116cm to 124cm from the floor.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located to the right of the counter.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The ATM controls/features are within 120cm.

Room (Meeting Room)

  • The room is located to the left as you enter.
  • The distance from the entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 90cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this room.
  • Lighting levels vary due to the use of large glazed walls or windows.

Entrance (Stairs)

  • This entrance is located at the rear right of the branch.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a key pad at a height of 112cm.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • The door has a medium colour contrast.

Stairs

  • The stairs are located at the rear left of the branch.
  • The ground and first floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There is a handrail that switches sides.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.