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Nationwide Basingstoke

3/4 Clapham House, Potters Walk, Basingstoke, RG21 7JN

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • There is a public car park located off New Street.
    • The name of the car park is Joices Yard Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • The ATMs are located to the right of the branch entrance.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs can be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 88cm and 130cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 78cm and 120cm.

Entrance (Branch)

  • This entrance is located at the front of the branch, on the Ground Floor of Festival Place Shopping Centre.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 141cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs without armrests and armchairs.
  • Furniture available in this branch includes: coffee tables and high tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 7 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 5 of them.

ATMs (Internal)

  • The ATMs are located immediately ahead as you enter the branch.
  • The ATMs are clearly signed.
  • The approach to the ATMs has pillars.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs can be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 82cm and 129cm.
  • There is not a lowered ATM available.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 90cm and 127cm.
  • There is not a lowered ATM available.

Counter (Host Desk)

  • The counter is located to the right as you enter the branch.
  • The distance from the branch entrance is 4m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 132cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Counter (Customer Service)

  • The counter is located to the left as you enter the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 97cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and armchairs.
  • Furniture available in this area includes: coffee tables.

Room (Meeting Room)

  • The room is located to the right as you enter the branch, and to the rear of the meeting room corridor.
  • The distance from the branch entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 91cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.