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Nationwide Bexhill-on-Sea

13/15 St. Leonards Road, Bexhill-on-Sea, TN40 1HH

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on St Leonards Road.
    • The Blue Badge bays are signposted and have markings which are faded.
    • There is a public car park located on Eversley Road.
    • The name of the car park is Eversley Road Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the right of the branch entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 89cm and 132cm.

Entrance (Branch)

  • This entrance is located at the front of the branch, off St Leonards Road.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 96cm.
  • The door is permanently held open.
  • The width of the opening is 102cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the customer interaction room to the rear right of the branch and in the first floor staff area of the branch.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in this branch includes: coffee tables and desks.
  • The desks are fixed.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

ATMs (Internal)

  • The ATMs are located to the right as you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 81cm and 131cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located to the left as you enter the branch.
  • The distance from the branch entrance is 7m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Room (Customer Interaction)

  • The room is located ahead and to the right as you enter the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and chairs without armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.