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Nationwide Blackburn

31 King William Street, Blackburn, BB1 7DJ

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • There is a public car park located at Blackburn Mall.
    • The name of the car park is The Mall Blackburn.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located at the front of the branch to the right of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and bollards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 91cm and 130cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There is a single automatic door, which is push pad activated.
  • The door opens by sliding.
  • The width of the opening is 109cm.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 97cm.

Branch

  • There is step-free level access throughout all areas.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Access throughout may include bollards.
  • There is background noise.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: tables, coffee tables and high tables.
  • The tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 2 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 1 of them.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located at the rear of the branch.
  • The ATM is clearly signed.
  • The approach to the ATM has a bollard.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 87cm and 124cm.

Counter

  • The counter is located ahead from the branch entrance on the left side of the branch.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Ground Floor Meeting Room)

  • The room is located ahead from the branch entrance, at the rear of the branch.
  • The distance from the branch entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has bollards.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a medium colour contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Entrance (To First Floor and Staff Area)

  • This entrance is located at the rear of the branch.
  • The approach to the entrance has a bollard.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 126cm.
  • There is a key lock at a height of 94cm.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.

Stairs

  • The stairs are located ahead from the entrance to the first floor and staff area.
  • The ground, first and second floors can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Entrance (From Stairwell on First Floor)

  • This entrance is located on the first floor to the left from the stairs.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a key fob/card reader at a height of 116cm.
  • There is a key lock at a height of 93cm.
  • There is a single manual door.
  • The door opens towards you.
  • The width of the opening is 76cm.
  • The door has a medium colour contrast.

Room (First Floor Meeting Room)

  • The room is located on the first floor.
  • The distance from the stairs is 14m.
  • The most accessible route to the room has step-free level access.
  • There is a manual door along the most accessible route.
  • This route also has narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a key lock at a height of 92cm.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 76cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout the room.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.