Access Guide

Search Access Guide

Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is London Road.
- View information on London Road Car Park (opens new tab) .
- There is on-street Blue Badge Bay parking.
- The nearest train station is Brighton.
- This station has step-free access.
- The nearest bus station is Brighton Coach Station.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- Disabled customers are able to use the staff toilets, however they have stepped access.
Getting In and Around View
- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the customer meeting room on the first floor in the staff area of the branch.
- There are manual doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
- The first floor can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.

This entrance is located at the front left of the branch, on London Road.
The approach to the entrance has uneven surfaces.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a very easy slope at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 90cm.
The door opens away from you.
The width of the opening is 88cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 90cm.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the customer meeting room on the first floor, in the staff area of the branch.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: armchairs.
Furniture available in this branch includes: coffee tables.
Lighting levels vary due to the use of large glazed walls.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The room is located ahead and to the right as you enter the branch.
The distance from the branch entrance is 5m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 88cm.
The door has a high colour contrast.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a medium colour contrast.
Seating available in this room includes: chairs with armrests and chairs without armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels vary due to the use of large glazed walls.