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Nationwide Brighton West Street

New Oxford House, 54-56 West Street, Brighton, BN1 2SE

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located in West Street.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located off Regency Road.
    • The name of the car park is Churchill Square Red.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are available in the car park.

ATMs (External)

  • The ATMs are located to the left of the branch entrance.
  • The ATMs are clearly signed.
  • The approach to the ATMs has uneven surfaces and a slope.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 88cm and 132cm.
  • There is not a lowered ATM available.

Entrance (Branch)

  • This entrance is located at the front of the branch, on the corner of Duke Street and West Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There is a bell at a height of 121cm.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 125cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the customer meeting room to the rear left side of the branch.
  • Some flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include uneven surfaces, pillars, permanent physical obstructions and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Wayfinding signage is provided.
  • The colour, design and typeface of area signage is consistent throughout.
  • Seating available for customers includes: armchairs and sofas.
  • Furniture available in this branch includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 6 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 5 of them.

ATMs (Internal)

  • The ATMs are located to the left as you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 75cm and 132cm.
  • There is not a lowered ATM available.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 79cm and 126cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located ahead and to the rear left as you enter the branch.
  • The distance from the branch entrance is 13m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to there being different types of lights in the space.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: tables.

Room (Meeting Room)

  • The room is located ahead and to the left hand side as you enter the branch, opposite the counters.
  • The distance from the branch entrance is 16m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has uneven surfaces.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor colour contrast varies between low and high.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels vary due to there being different types of lights in the space.