Access Guide
Branch Adaptations
- There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
- There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
- Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
- In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
- To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
- You can request documents in alternative format including braille, large print and audio – please ask a colleague.
- Assistance dogs are welcome.
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The nearest car park is located Windsor Street.
- View information on the Windsor Street car park (opens new tab) .
- The nearest train station is Bromsgrove.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars.
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Getting Help and Assistance
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- Seating is available.
- There is not a hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.
Parking
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Public Parking
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- There is a public car park located in Windsor Street.
- The name of the car park is Windsor Street car park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located at the front left of the branch, on High Street.
- The ATM is clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal and pay in ATM.
- The height of the ATM features vary between 90cm and 130cm.
Entrance (Branch)
- This entrance is located at the front right of the branch, on High Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is a single automatic door, which is push pad activated.
- The door opens away from you.
- The width of the opening is 100cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is a push pad or push button to exit at a height of 90cm.
ATMs (Internal)
- There is one ATM.
- The ATM is located at the front of the branch, left from the entrance.
- The ATM is clearly signed.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal and pay in ATM.
- The height of the ATM features vary between 90cm and 120cm.
Branch
- There is step-free level access throughout all areas.
- There is a high colour contrast between the walls and floor along circulation routes.
- Some of the walls have a reflective finish.
- Access throughout may include pillars.
- There is background noise.
- Area signage is provided.
- Area signage is clearly visible with high contrasting colours.
- The colour, design and typeface of area signage is consistent throughout.
- Wayfinding signage is not provided.
- Seating available for customers includes: chairs with armrests, chairs without armrests, sofas and benches.
- Furniture available in this branch includes: tables and coffee tables.
- Some tables are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- Lighting levels vary due to the use of large glazed walls.
- There is 1 meeting room in this branch.
- The meeting room has step-free access.
Counter
- The counter is located to the left side of the branch, from the entrance.
- The distance from the entrance is 8m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 71cm.
- There is not a lowered section at the counter.
- There is not a hearing assistance system.
- There is a low level shelf at the counter.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
Room (Meeting Room)
- The room is located at the rear left of the branch.
- The distance from the entrance is 15m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The width of the opening is 90cm.
- The door has a medium colour contrast.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: desks.
- All of the desks are fixed.
- The surface height of the tables/desks is suitable for wheelchair users.
- The clear height under the tables/desks is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
