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Nationwide Canterbury

4/5 High Street, Canterbury, CT1 2JH

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • There is a public car park located off Link Lane.
    • The name of the car park is Iron Bar Lane.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.
    • This car park does not have standard parking bays.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 87cm and 120cm.

Entrance (Branch )

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces and bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the meeting rooms at the rear of the branch.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars and permanent physical obstructions.
  • There may be background noise.
  • Area signage is not provided.
  • Seating available for customers includes: armchairs.
  • Furniture available in this branch includes: desks.
  • The desks are fixed.
  • The surface height of the desks is not suitable for wheelchair users.
  • The clear height under the desks is not suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 4 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

ATMs (Internal)

  • The ATMs are located on the right as you enter the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 80cm and 120cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located on the right as you enter.
  • The distance from the entrance is 10m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (Meeting Room)

  • The room is located on the left as you enter.
  • The distance from the entrance is 5m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 91cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is not room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium colour contrast.
  • Seating available in this room includes: chairs with armrests and high stools.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is not suitable for wheelchair users.
  • The clear height under the tables/desks is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.