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Nationwide Chesterfield

36 Rose Hill, Chesterfield, S40 1LR

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on the left side of the branch.
    • The toilet with adaptations has a left hand transfer space.
    • Shared standard toilet facilities with stepped access are located on the left side of the branch, on the first floor.

Parking

  • Public Parking View
    • On-street designated Blue Badge parking is available.
    • The on-street designated Blue Badge parking bays are located on Rose Hill.
    • The Blue Badge bays are signposted and have markings which are faded.
    • There is a public car park located along Rose Hill East.
    • The name of the car park is Soresby Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the right of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and a slope.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 90cm and 127cm.

Entrance (Branch Entrance)

  • This entrance is located at the front of the branch.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There is a bell at a height of 144cm.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 163cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.

Branch

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: additional meeting rooms.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests and sofas.
  • Furniture available in this branch includes: coffee tables, high tables and desks.
  • The desks are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There are 7 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

Counter

  • The counter is located ahead as you enter the branch.
  • The distance from the entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

ATMs (Internal)

  • The ATMs are located to the right of the branch.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 88cm and 124cm.
  • There is not a lowered ATM available.

Stairs

  • The stairs are located on the left side of the branch.
  • The ground floor, and floors 1 and 2 can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 19cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were even at the time of the survey.

Room (Meeting Room)

  • The room is located on the left side of the branch, on the lowered section of the ground floor.
  • The distance from the entrance is 20m.
  • The most accessible route to the room has a platform lift.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • The lift was out of service at the time of survey and the room could only be accessed via 5 steps.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests and stools.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left side of the branch, on the lowered section of the ground floor.
    • The distance from the entrance is 19m.
  • Route View
    • The most accessible route to the toilet has a platform lift.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • The lift was out of service at the time of survey and the Toilet with Adaptations could only be accessed via 5 steps.
    • There is written text signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The width of the opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 216cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 82cm (from the side of the toilet pan to the wall).
    • There is a spatula flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 95cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 98cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.