Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street standard parking.
- The nearest train station is Meridian Water.
- This station has step-free access.
- The nearest overground station is Highams Park.
- This overground station does not have step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
- The first floor meeting room can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

There is step-free level access throughout all areas.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: desks.
The desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located to the rear of the branch.
The distance from the branch entrance is 7m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 106cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The stairs are located ahead and to the right, through the internal staff entrance.
The ground and first floors can be accessed by these stairs.
There is a single manual door to access the stairwell.
There is a handrail that switches sides.
The handrail is easy to grip.
The handrail covers the flight of stairs throughout its length.
The handrail does not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 19cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade.