Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Borough Parade car park.
- View information on Borough Parade car park (opens new tab) .
- There is a taxi rank.
- The nearest train station is Chippenham.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access via lift at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow openings.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located off Gladstone Road.
- The name of the car park is Borough car park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.

This entrance is located in Market Place.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The door opens away from you.
The width of the opening is 97cm.
There is a small lip on the threshold of the opening.
The door has a medium colour contrast.
There is a push pad or push button to exit at a height of 81cm.
There is step-free level access via lift as you enter.
The lift bypasses the steps.
There are 2 steps as you enter.
There are handrails on both sides, that are within reach.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails do not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 12cm.
The depth of the steps is between 30cm-45cm.

There is step-free level access throughout walkways.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include narrow walkways.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and benches.
Furniture available in this branch includes: tables.
The tables are fixed.
The surface height of the tables is suitable for wheelchair users.
The clear height under the tables is suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located on the left at the rear of the branch.
The distance from the lift is 6m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 96cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were even at the time of the survey.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.