Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Chiswick Train Station.
- This station has step-free access.
- The nearest underground station is Chiswick Park.
- This underground station does not have step-free access.
- The nearest step-free underground station is Acton Town.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Dolman Road.
- The Blue Badge bays are clearly marked and signposted.

The counter is located to the left of the branch entrance.
The distance from the branch entrance is 3m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 93cm.
There is not a lowered section at the counter.
There is not a hearing assistance system.
There may be background noise in this area.
Some flooring is shiny.
Lighting levels vary due to the size of the space.
There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests and chairs without armrests.
Furniture available in this area includes: coffee tables.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions and moveable physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests and chairs without armrests.
Furniture available in this branch includes: coffee tables and desks.
The desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 3 of them.

The counter is located at the rear of the branch.
The distance from the branch entrance is 11m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 111cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Some flooring is shiny.
Lighting levels were even at the time of the survey.
There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is not space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs without armrests.