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Nationwide Coventry

62-64 Broadgate, Coventry, CV1 1NF

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

ATMs (External)

  • The ATMs are located to the right of the entrance .
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 88cm and 130cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 79cm and 121cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 103cm.
  • The door opens by sliding.
  • The width of the opening is 139cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.

Branch

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • The flooring is shiny.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: tables, high tables and desks.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There are 5 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 5 of them.

ATMs (Internal)

  • The ATMs are located to the right when entering.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 87cm and 129cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 77cm and 119cm.
  • A second ATM was surveyed.
  • The second ATM surveyed was a cash withdrawal machine.
  • The height of the ATM features vary between 77cm and 130cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located the right after entering.
  • The distance from the main entrance is 11m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The height of the touchscreen display ranges from 88cm to 106cm from the floor.
  • There is background noise in this area.
  • The flooring is patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Room (Meeting)

  • The room is located ahead after entering.
  • The distance from the main entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 91cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a low colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • None of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Stairs

  • The stairs are located to the rear right of the branch .
  • Level 0 and Level 1 can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm-45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located to the left after entering the branch.
  • The distance from the main entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • Level 0 and Level 1 can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 400kg.
    • The internal dimensions of the lift are 110cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift is slow moving.
    • This lift has a visual floor indicator.