Access Guide

Search Access Guide

Overview

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Westgate.
- View information on Westgate car park (opens new tab) .
- There is on-street Blue Badge Bay parking.
- The nearest train station is Dartford.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- The following areas have step-free access via ramps: the meeting rooms and counter.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

This entrance is located at the front of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The door opens away from you.
The width of the opening is 80cm.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 95cm.

There is not step-free access throughout.
The following areas have step-free access via ramps: the counter and meeting rooms.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
Furniture available in this branch includes: tables, coffee tables and high tables.
Some tables are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 3 of them.

The counter is located ahead and on the right after you enter the branch.
The distance from the branch entrance is 9m.
The most accessible route to the counter has a steep ramp.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 113cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located at the rear of the branch on the right.
The distance from the branch entrance is 30m.
The most accessible route to the room has a steep ramp.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 78cm.
The door has a high colour contrast.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is not suitable for wheelchair users.
The clear height under the tables/desks is not suitable for wheelchair users.
There is a clearly signed portable hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There may be background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.