Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- The nearest train station is Derby.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: some meeting rooms.
- There are no doors along circulation routes.
- Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- The alternative formats documents can be provided in include: voice recognition (on request).
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: some meeting rooms.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along the majority of circulation routes.
Some of the walls have a reflective finish.
Access throughout may include pillars, permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
Furniture available in this branch includes: tables, coffee tables, high tables, long tables and desks.
Some tables and desks are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under the tables is not suitable for wheelchair users.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There are 12 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 4 of them.

The room is located to the rear of the branch.
The distance from the entrance is 20m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 87cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
The desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The stairs are located to the right of the branch.
The ground and first floor can be accessed by these stairs.
There are handrails on both sides.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails do not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 18cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade.