Access Guide
Branch Adaptations
- There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
- There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
- Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
- In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
- To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
- You can request documents in alternative format including braille, large print and audio – please ask a colleague.
- Assistance dogs are welcome.
Overview
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About
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- There are no toilet facilities.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Eastbourne.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- Disabled customers can use the staff toilet with adaptations located on the ground floor of the branch.
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Getting In and Around
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- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the customer meeting room on the first floor in the staff area.
- There is a manual door along one of the circulation routes.
- Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
- The first floor can be accessed via stairs.
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Getting Help and Assistance
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- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.
Parking
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Public Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located in Bolton Road.
- The Blue Badge bays are clearly marked and signposted.
ATMs (External)
- There is one ATM.
- The ATM is located to the right side of the branch.
- The ATM is clearly signed.
- The approach to the ATM has uneven surfaces.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal and pay in ATM.
- The height of the ATM features vary between 90cm and 127cm.
Entrance (Branch)
- This entrance is located at the front of the branch in Terminus Road.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is ramped and stepped access at the entrance.
- The ramp bypasses the steps.
- The ramp has a steep gradient.
- There are not any level resting areas along the ramp.
- The ramp is between 75cm and 150cm wide.
- There are handrails on both sides.
- There are 2 steps as you enter.
- There is a central handrail.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 14cm.
- The depth of the steps is between 30cm-45cm.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 115cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
Branch
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the customer meeting room on the first floor in staff area.
- Some flooring is shiny.
- There is a high colour contrast between the walls and floor along the majority of circulation routes.
- Some of the walls have a reflective finish.
- Access throughout may include narrow walkways, pillars, permanent physical obstructions and moveable physical obstructions.
- There is background noise.
- Area signage is provided.
- Area signage is clearly visible with high contrasting colours.
- The colour, design and typeface of area signage is consistent throughout.
- Wayfinding signage is not provided.
- Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
- Furniture available in this branch includes: tables, coffee tables, high tables and long tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- Lighting levels vary due to the use of large glazed walls.
- There are 3 meeting rooms in this branch.
- Of these meeting rooms, there is step-free access to 2 of them.
ATMs (Internal)
- The ATMs are located ahead and to the right after you enter the branch.
- The ATMs are clearly signed.
- All of the ATMs are Talking ATMs.
- Headphones for ATMs cannot be provided.
- The ATM surveyed was a cash withdrawal and pay in machine.
- The height of the ATM features vary between 90cm and 128cm.
- There is a lowered ATM available.
- The height of the lowered ATM features vary between 75cm and 115cm.
Counter
- The counter is located ahead and to the right after you enter the branch.
- The distance from the branch entrance is 15m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 113cm.
- There is not a lowered section at the counter.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a low level shelf at the counter.
- There is background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to there being different types of lights in the space.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs.
Room (Meeting Room)
- The room is located to the rear left side after you enter the branch.
- The distance from the branch entrance is 14m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The width of the opening is 90cm.
- The door has a high colour contrast.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: chairs with armrests and armchairs.
- Furniture available in this room includes: tables and desks.
- All of the desks are fixed.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels vary due to there being different types of lights in the space.