Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Eastleigh.
- This station has step-free access.
- The nearest bus station is Eastleigh.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- Customers are able to use the staff toilets, however they have stepped access.
Getting In and Around View
- There is step-free access via a slight ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the meeting rooms in the first floor staff area.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways, permanent physical obstructions and moveable physical obstructions.
- The ground and first floors can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located along High Street.
- The Blue Badge bays are clearly marked and signposted.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the meeting rooms in the first floor staff area.
The flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include narrow walkways, permanent physical obstructions and moveable physical obstructions.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Wayfinding signage is not provided.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs and sofas.
Furniture available in this branch includes: coffee tables and long tables.
Some tables are fixed.
The surface height of the tables is suitable for wheelchair users.
The clear height under the tables is not suitable for wheelchair users.
Lighting levels vary due to there being different types of lights in the space.
There are 5 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 3 of them.

The counter is located to the rear right hand side of the branch.
The distance from the branch entrance is 16m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 114cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The room is located ahead and to the left as you enter the branch.
The distance from the branch entrance is 10m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is an opening without doors.
The width of the opening is 132cm.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Additional facilities/services include: a flashing fire alarm.
There is background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade.