Access Guide

Search Access Guide

Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is St John's.
- View information on St John's Car Park (opens new tab) .
- There is on-street standard parking.
- The nearest train station is Castle Cary.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- There is not a water bowl available for assistance dogs.

This entrance is located at the front right of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a slope at the entrance.
The slope has a steep gradient.
There is a single manual door.
The door is permanently held open.
The width of the opening is 105cm.
The door has a high colour contrast.
There is a second set of double automatic doors, which are push pad activated.
The height of the push pad is 90cm.
The doors open by sliding.
The width of the opening is 79cm.
The doors have a high colour contrast.
There is a push pad or push button to exit at a height of 85cm.

There is step-free level access throughout all areas.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include moveable physical obstructions.
There may be background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs without armrests and armchairs.
Furniture available in this branch includes: tables.
The tables are fixed.
The surface height of the tables is not suitable for wheelchair users.
The clear height under the tables is not suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located to the right after you enter the branch.
The distance from the entrance is 12m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 111cm.
There is not a lowered section at the counter.
The counter has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located straight ahead after you enter the branch.
The distance from the entrance is 4m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 83cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor colour contrast varies between low and high.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is not suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a portable hearing assistance system on request.
The hearing assistance system could not be tested at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Lighting levels are adjustable.