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Nationwide Gloucester

1 Westgate Street, Gloucester, GL1 2TT

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

ATMs (External)

  • There is one ATM.
  • The ATM is located to the right of the branch entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 95cm and 130cm.

Entrance

  • This entrance is located at the front of the branch, on Westgate Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free access via a slope as you enter.
  • The slope has a slight gradient.

Branch

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps: the meeting rooms at the rear of the branch.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars.
  • There is background noise.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: tables, coffee tables, high tables and desks.
  • Some tables and desks are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • The surface height of the desks is suitable for wheelchair users.
  • The clear height under the desks is suitable for wheelchair users.
  • Lighting levels were even at the time of the survey.
  • There are 4 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 4 of them.

ATMs (Internal)

  • The ATMs are located at the front of the branch, right from the entrance.
  • The ATMs are clearly signed.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 90cm and 130cm.
  • There is not a lowered ATM available.

Counter

  • The counter is located to the right side of the branch.
  • The distance from the entrance is 12m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is not a lowered section at the counter.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (Meeting Room)

  • The room is located centrally at the rear of the branch.
  • The distance from the entrance is 20m.
  • The most accessible route to the room has a slight ramp.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 95cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Announcements are in person.
  • Lighting levels were even at the time of the survey.