Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Greenford Broadway Car Park.
- View information on Greenford Broadway Car Park (opens new tab) .
- The nearest step-free train station is Greenford.
- The nearest underground station is Greenford.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the meeting room.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Drop-off Point View
- There is not a designated drop-off point available.
Public Car Parks View
- There is a public car park located off Oldfield Lane South.
- The name of the car park is Greenford Broadway Car Park.
- Designated Blue Badge parking bays are available in the car park.

There is step-free level access throughout all areas.
Some flooring is shiny.
The walls and floor have a high visual contrast.
There is background noise.
Signage is not provided.
Seating available in the branch includes: chairs with armrests and chairs without armrests.
Furniture available in the branch includes: desks.
The desks are fixed.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is not suitable for wheelchair users.
Lighting levels were even at the time of the survey, with unshaded light sources.

The counter is located ahead and then to the left from the branch entrance.
The distance from the branch entrance is 5m.
There is step-free level access to the counter.
The height of the counter is 110cm.
There is not a lowered section at the counter.
The counter has glazed screens and patterned/distracting backgrounds.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.

The room is located to the left as you enter the branch.
The distance from the branch entrance is 2m.
The most accessible route to the room has step-free level access.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a high visual contrast.
The door opens inwards.
The width of the opening is 77cm.
There is step-free level access throughout the room.
Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
There is not space for an assistance dog to rest.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs with armrests.
Furniture available in the room includes: desks.
The desks are fixed.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There may be background noise in this room.
Lighting levels were even at the time of the survey, with unshaded light sources.