Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Freshney Place Multi-Storey Car Park.
- View information on Freshney Place Multi-Storey Car Park (opens new tab) .
- The nearest train station is Grimsby Town.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located within Freshney Place, along Victoria Street.
- The name of the car park is Freshney Place Multi-Storey Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Furniture available in this branch includes: coffee tables and desks.
Some tables and desks are fixed.
The surface height of the desks is not suitable for wheelchair users.
The clear height under the desks is not suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade.
There is 1 meeting room in this branch.
The meeting room has step-free access.

The counter is located ahead and to the right as you enter.
The distance from the entrance is 10m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 100cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low-level shelf at the counter.
There is background noise in this area.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The room is located at the rear of the branch.
The distance from the entrance is 26m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 95cm.
The door has a low colour contrast.
There is step-free level access throughout.
Furniture can be moved to enable a manoeuvring space for a wheelchair user.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is not suitable for wheelchair users.
The clear height under the tables/desks is not suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.