Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is not a public car park nearby.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Kensington Olympia.
- This station has step-free access.
- The nearest underground station is Hammersmith.
- This underground station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located on Down Place.
- The Blue Badge bays are clearly marked and signposted.

There is step-free level access throughout all areas.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions and moveable physical obstructions.
There may be background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests and sofas.
Furniture available in this branch includes: tables and coffee tables.
Some tables are fixed.
The surface height of the tables is suitable for wheelchair users.
The clear height under the tables is suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 3 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 3 of them.

The counter is located at the rear of the branch.
The distance from the branch entrance is 12m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 108cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There may be background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The room is located to the right of the branch entrance.
The distance from the branch entrance is 8m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 90cm.
The door has a high colour contrast.
There is step-free level access throughout.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade.