Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Baker Street.
- View information on Baker Street Car Park (opens new tab) .
- There is on-street standard parking.
- The nearest train station is The Hawthorns.
- This station has step-free access.
- The nearest tram stop is Winson Green.
- This tram stop has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

There is step-free level access throughout all areas.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls and columns have a reflective finish.
Access throughout may include permanent physical obstructions.
There may be background noise.
Area signage is not provided.
Seating available for customers includes: chairs without armrests.
Lighting levels were even at the time of the survey.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located ahead after you enter the branch.
The distance from the branch entrance is 10m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 103cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are low level shelves at the counters.
There may be background noise in this area.
Some flooring is shiny.
Lighting levels were even at the time of the survey.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs without armrests.