Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Riverside Shopping Centre.
- View information on Riverside Shopping Centre (opens new tab) .
- The nearest train station is Hemel Hempstead.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located in Selden Hill.
- The name of the car park is Riverside Shopping Centre.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.

This entrance is located at the front of the branch on Riverside.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There are double automatic doors, which are push pad activated.
The height of the push pad is 95cm.
The doors open by sliding.
The width of the opening is 155cm.
There is a small lip on the threshold of the opening.
The doors have a low colour contrast.
There is a push pad or push button to exit at a height of 118cm.

There is step-free level access throughout all areas.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include permanent physical obstructions.
There is background noise.
Area signage is provided.
Area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
Furniture available in this branch includes: tables, coffee tables, high tables, long tables and desks.
Some tables and desks are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
Lighting levels were even at the time of the survey.
There are 4 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 4 of them.