Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Dorrington Gardens.
- View information on Dorrington Gardens Car Park (opens new tab) .
- The nearest train station is Upminster.
- This station does not have step-free access.
- The nearest step-free train station is Romford.
- The nearest underground station is Hornchurch.
- This underground station does not have step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a slight slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via slopes: the rear of the branch.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located in Dorrington Gardens.
- The name of the car park is Dorrington Gardens.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.

This entrance is located at the front right of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free access via a slope at the entrance.
The slope has a slight gradient.
There is a single automatic door, which is push pad activated.
The height of the push pad is 100cm.
The door opens away from you.
The width of the opening is 100cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is a push pad or push button to exit at a height of 93cm.

There is step-free level access throughout the majority of areas.
The following areas have step-free access via slopes: the rear of the branch.
Some flooring is shiny.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include narrow walkways and permanent physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests and chairs without armrests.
Furniture available in this branch includes: desks.
The desks are fixed.
The surface height of the desks is suitable for wheelchair users.
The clear height under the desks is suitable for wheelchair users.
Lighting levels vary due to the size of the space.
There are 4 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The counter is located ahead as you enter the branch.
The distance from the branch entrance is 5m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 116cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Some flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade.

The room is located to the rear left of the branch.
The distance from the branch entrance is 15m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 91cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is not a hearing assistance system.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade.