Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is King Street car park.
- View information on King Street car park (opens new tab) .
- There is on-street standard parking.
- The nearest train station is Knutsford.
- This station does not have step-free access.
- The nearest step-free train station is Mobberley.
- The nearest bus station is Knutsford Bus Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- The following areas have stepped access: first floor meeting room.
- The following areas have step-free access via ramps: the counter area.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
- The first floor can be accessed via stairs.
Getting Help and Assistance View
- Seating is available.
- There are both fixed and portable hearing assistance systems available.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

There is step-free level access throughout walkways.
There is a high colour contrast between the walls and floor along circulation routes.
Some of the walls have a reflective finish.
Access throughout may include moveable physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests.
Lighting levels were even at the time of the survey, with unshaded light sources.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 1 of them.

The counter is located ahead as you enter.
The distance from the branch entrance is 6m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 104cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey, with unshaded light sources.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: chairs with armrests.

The room is located on the right as you enter.
The distance from the branch entrance is 2m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens by sliding.
The width of the opening is 77cm.
The door has a low colour contrast.
There is step-free level access throughout.
There is not room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs with armrests.
Furniture available in this room includes: coffee tables and desks.
All of the desks are fixed.
The surface height of the tables/desks is not suitable for wheelchair users.
The clear height under some of the tables/desks is suitable for wheelchair users.
There is a fixed hearing assistance system which is not clearly signed.
The hearing assistance system was tested and working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels vary due to the use of large glazed walls.

The stairs are located on the left as you enter.
The first floor can be accessed by these stairs.
There is a handrail on the right going up.
The handrail is not easy to grip.
The handrail covers the flight of stairs throughout its length.
The handrail does not extend horizontally beyond the first and last step.
The steps are clearly marked.
The height of the steps is not between 15cm and 18cm.
The height of the highest step is 19cm.
The depth of the steps is not between 30cm-45cm.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.