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Nationwide Leicester

7-11 Humberstone Gate, Leicester, LE1 1WA

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

ATMs (External)

  • There is one ATM.
  • The ATM is located at the front, right of the branch .
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 80cm and 120cm.

Entrance (Branch)

  • This entrance is located at the front of the branch.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 178cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

ATMs (Internal)

  • The ATMs are located to the right side of the branch.
  • The ATMs are clearly signed.
  • The approach to the ATMs has pillars.
  • All of the ATMs are Talking ATMs.
  • Headphones for ATMs cannot be provided.
  • The ATM surveyed was a cash withdrawal and pay in machine.
  • The height of the ATM features vary between 80cm and 120cm.
  • There is a lowered ATM available.
  • The height of the lowered ATM features vary between 70cm and 110cm.

Branch

  • There is step-free level access throughout all areas.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include pillars and permanent physical obstructions.
  • There is background noise.
  • Area signage is provided.
  • Area signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of area signage is consistent throughout.
  • Wayfinding signage is not provided.
  • Seating available for customers includes: chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this branch includes: tables, coffee tables and long tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 10 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 10 of them.

Counter

  • The counter is located at the rear right of the branch.
  • The distance from the entrance is 15m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 90cm.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is a low level shelf at the counter.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

Room (Meeting Room)

  • The room is located ahead and left from the entrance.
  • The distance from the entrance is 10m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 96cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs with armrests.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a clearly signed fixed hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located on the right side of the branch.
  • The distance from the branch entrance is 6m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and first floors can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 108cm (width) x 143cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.