Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- The nearest step-free train station is Liverpool Street.
- The nearest underground station is Liverpool Street.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
Getting Help and Assistance View
- There is seating available.
- There is a fixed hearing assistance system.
- The designated safe space is located in the large meeting room, to the right as you enter the branch.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is a water bowl available for assistance dogs.

The ATM is located at the front of the branch, to the left as you face the entrance.
The ATM is clearly signed.
The height of the ATM features vary between 92cm and 117cm.
The ATM is a Talking ATM.
The branch does not have headphones that customers can use with any ATMs.

This entrance is located at the front of the branch.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There are double manual doors at this entrance, however one door is locked.
The door is permanently held open.
The width of the opening is 83cm.
There is a small lip on the threshold of the opening.
The doors have a high visual contrast.
There is a second set of double automatic doors.
The second set of doors open by sliding.
The width of the opening is 158cm.
There is a small lip on the threshold of the opening.
The second set of doors have a high visual contrast.

There is step-free level access throughout all areas.
The walls and floor visual contrast varies between low and high.
There is background noise.
Signage is provided.
Signage is clearly visible with high contrasting colours.
The colour, design and typeface of signs is consistent throughout.
Seating available in the branch includes: chairs with armrests, chairs without armrests, armchairs and sofas without castors.
Furniture available in the branch includes: tables, coffee tables, high tables and long tables.
Some surface heights are suitable for wheelchair users.
The clear underside space of some surfaces is suitable for wheelchair users.
Lighting levels were even at the time of the survey.

The room is located ahead and to the right as you enter the branch.
The distance from the branch entrance is 10m.
The most accessible route to the room has step-free level access.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door with a low visual contrast.
The door opens inwards.
The width of the opening is 95cm.
There is step-free level access throughout the room.
Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
There is space for an assistance dog to rest.
The walls and floor have a high visual contrast.
Seating available in the room includes: chairs with armrests and sofas.
Furniture available in the room includes: tables.
The surface heights are suitable for wheelchair users.
The clear underside space of the surfaces is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.
There is no (or very little) background noise in this room.
Lighting levels were even at the time of the survey.