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Nationwide Lymington

67 High Street, Lymington, SO41 9UZ

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Access Guide

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Branch Adaptations

  • There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
  • There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
  • Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
  • In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
  • To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
  • You can request documents in alternative format including braille, large print and audio – please ask a colleague.
  • Assistance dogs are welcome.

Overview

Parking

  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located along High Street, to the left as you face the branch.
    • The Blue Badge bays are clearly marked and signposted.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left side of the branch.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal and pay in ATM.
  • The height of the ATM features vary between 97cm and 140cm.

Entrance (Branch - Step-free)

  • This entrance is located to the rear left side of the branch, off High Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp gradient varies between slight and steep.
  • There are not any level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.
  • There is a bell at a height of 88cm.
  • There are double manual doors.
  • The doors open towards you.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 72cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is a second, single manual door.
  • The door opens away from you.
  • The width of the opening is 82cm.
  • The door has a high colour contrast.
  • The second set of doors is located within the staff area of the branch.
  • If you press the bell, a colleague will meet you and guide you through to the main banking hall.

Entrance (Branch - Stepped)

  • This entrance is located at the front of the branch, on High Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 4 steps as you enter.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 13cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is a single automatic door, which is push pad activated.
  • The height of the push pad is 99cm.
  • The door opens away from you.
  • The width of the opening is 102cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 90cm.

Branch

  • There is step-free level access throughout all areas.
  • Some flooring is shiny.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • Some of the walls have a reflective finish.
  • Access throughout may include narrow walkways and permanent physical obstructions.
  • There is background noise.
  • Area signage is not provided.
  • Seating available for customers includes: armchairs.
  • Lighting levels vary due to the use of large glazed walls.
  • There are 2 meeting rooms in this branch.
  • Of these meeting rooms, there is step-free access to 2 of them.

Counter (Host Desk)

  • The counter is located ahead and to the right as you enter the branch.
  • The distance from the step-free branch entrance is 8m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 96cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Counter (Main)

  • The counter is located ahead and to the left after you enter the branch.
  • The distance from the step-free branch entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 99cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were even at the time of the survey.

Room (Meeting Room)

  • The room is located ahead and to the right as you enter the branch.
  • The distance from the step-free branch entrance is 11m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route also has narrow walkways.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 87cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: armchairs.
  • Furniture available in this room includes: desks.
  • All of the desks are fixed.
  • The surface height of the tables/desks is suitable for wheelchair users.
  • The clear height under the tables/desks is suitable for wheelchair users.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Additional facilities/services include: a flashing fire alarm.
  • There may be background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.