Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Lye Station .
- This station has step-free access.
- The nearest bus station is Merry Hill Bus Station.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free level access at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars and permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family. Learn more about Safe Spaces (opens a new window).
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located at the shopping centre.
- The name of the car park is Merry Hill.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.

This entrance is located on the Upper Mall, inside the Merry Hill Shopping Centre.
The entrance area is clearly signed.
There is step-free level access at the entrance.
There is an opening without doors.
The width of the opening is more than 200cm.

There is step-free level access throughout all areas.
The flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Access throughout may include pillars and permanent physical obstructions.
There is background noise.
Area signage is provided.
Some area signage is clearly visible with high contrasting colours.
The colour, design and typeface of area signage is consistent throughout.
Seating available for customers includes: chairs with armrests, armchairs and high stools.
Furniture available in this branch includes: tables, coffee tables, high tables and desks.
Some tables are fixed.
The surface height of some of the tables is suitable for wheelchair users.
The clear height under some of the tables is suitable for wheelchair users.
The surface height of some of the desks is suitable for wheelchair users.
The clear height under some of the desks is suitable for wheelchair users.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
There are 5 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 5 of them.

The counter is located ahead and to the right.
The distance from the main entrance is 15m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 113cm.
There is not a lowered section at the counter.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
The flooring is shiny.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

The room is located ahead when entering.
The distance from the entrance is 13m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
There is no signage on or near the door.
There is step-free level access into the room.
There is a single manual door.
The door opens away from you.
The width of the opening is 87cm.
There is a small lip on the threshold of the opening.
The door has a low colour contrast.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a medium colour contrast.
Seating available in this room includes: armchairs and sofas.
Furniture available in this room includes: desks.
None of the desks are fixed.
The surface height of some of the tables/desks is suitable for wheelchair users.
The clear height under some of the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is background noise in this room.
Lighting levels were even at the time of the survey.