Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Ty Gwyn car park.
- View information on the Ty Gwyn car park (opens new tab) .
- The nearest train station is Merthyr Tydfil.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is step-free access via a steep ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: one of the meeting rooms.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways and permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.

Public Parking View
- There is a public car park located off Church Street.
- The name of the car park is Ty Gwyn car park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are not available in the car park.

This entrance is located at the front of the branch, on Market Square.
The entrance area is clearly signed.
There is not a canopy or recess which provides weather protection at the entrance.
There is step-free level access at the entrance.
There is a single automatic door, which is push pad activated.
The height of the push pad is 90cm.
The door opens away from you.
The width of the opening is 98cm.
There is a small lip on the threshold of the opening.
The door has a medium colour contrast.
There is a push pad or push button to exit at a height of 88cm.
There is step-free access via ramp as you enter.
The ramp has a steep gradient.
There are not any level resting areas along the ramp.
The ramp is between 75cm and 150cm wide.
There are no handrails for the ramp.

There is step-free level access throughout the majority of areas.
The following areas have step-free access via ramps: one of the meeting rooms.
Some flooring is shiny.
The contrast between the walls and floor varies between low and high along circulation routes.
Access throughout may include narrow walkways and permanent physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: chairs with armrests and chairs without armrests.
Furniture available in this branch includes: coffee tables.
Lighting levels were even at the time of the survey.
There are 2 meeting rooms in this branch.
Of these meeting rooms, there is step-free access to 2 of them.

The room is located to the left after you enter the branch.
The distance from the entrance is 12m.
The most accessible route to the room has step-free level access.
There are no doors to open along the most accessible route.
This route also has narrow walkways.
There is no signage on or near the door.
There is step-free access via a ramp into the room.
The ramp has a slight gradient.
The ramp is between 75cm and 150cm wide.
There are no handrails for the ramp.
There is a single manual door.
The door opens away from you.
The width of the opening is 87cm.
The door has a medium colour contrast.
There is step-free level access throughout the room.
There is room for a wheelchair user to manoeuvre.
There is space for an assistance dog to rest.
The walls and floor have a medium colour contrast.
Seating available in this room includes: chairs without armrests.
Furniture available in this room includes: desks.
All of the desks are fixed.
The surface height of the tables/desks is suitable for wheelchair users.
The clear height under the tables/desks is suitable for wheelchair users.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested, however it was not working at the time of the survey.
There may be background noise in this room.
Lighting levels were even at the time of the survey.