Access Guide

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Branch Adaptations

There is a 'helping hand unit' which has items that may help you, such as pen grips and magnifiers - please ask a colleague.
There are ‘Speak Easy’ cards which will be out in the banking hall or on the counter. These are communication cards for people who find it difficult to speak. Learn more about 'Speak Easy' (opens a new window).
Remote BSL interpreters are available on customers’ own devices through SignVideo. Your device will need to be WiFi enabled and have a camera and a speaker. Learn more about SignVideo (opens a new window).
In-person interpreters, such as BSL and Deafblind, can be booked in advance. A colleague can help with this.
To help you prepare for your visit Nationwide has developed a generic guide to visiting a branch (opens a new window).
You can request documents in alternative format including braille, large print and audio – please ask a colleague.
Assistance dogs are welcome.

About View
- There are no toilet facilities.
- View information on opening times.
Parking and Public Transport View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Post Office.
- There is on-street standard parking.
- The nearest train station is Haslemere.
- This station has step-free access.
- The nearest bus station is Midhurst.
- This bus station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Getting In and Around View
- There is stepped access at most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the meeting room in the staff area of the branch.
- There are manual doors along circulation routes.
- Access throughout may include narrow walkways, narrow openings and permanent physical obstructions.
Getting Help and Assistance View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.

There is step-free level access throughout the majority of areas.
The following areas have stepped access: the meeting room within the staff area of the branch.
There is a high colour contrast between the walls and floor along circulation routes.
Access throughout may include narrow walkways, narrow openings and permanent physical obstructions.
There is background noise.
Area signage is not provided.
Seating available for customers includes: armchairs.
Lighting levels vary due to the use of large glazed walls.
There is 1 meeting room in this branch.
The meeting room does not have step-free access.

The counter is located to the left as you enter the branch.
The distance from the branch entrance is 3m.
The most accessible route to the counter has step-free level access.
There are no doors to open along the most accessible route.
There is step-free level access to the counter.
The height of the counter is 98cm.
There is not a lowered section at the counter.
The counter has screens which may affect the ability of someone to lip read.
There is a clearly signed fixed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There is a low level shelf at the counter.
There is background noise in this area.
Lighting levels were even at the time of the survey.
There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
There is space for an assistance dog to rest in the seating area.
Seating available in this area includes: armchairs.

The room is located to the rear of the branch, within the staff area.
The distance from the branch entrance is 8m.
The most accessible route to the room has stepped access.
There is a manual door along the most accessible route.
This route also has narrow walkways and narrow openings.
There is no signage on or near the door.
There are 2 steps into the room.
There is a handrail on the right going up.
The handrail is easy to grip.
The handrail covers the flight of stairs throughout its length.
The handrail does not extend horizontally beyond the first and last step.
The steps have some clear markings.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 18cm.
The depth of the steps is not between 30cm-45cm.
There is a single manual door.
The door opens away from you.
The width of the opening is 65cm.
There is a small lip on the threshold of the opening.
The door has a high colour contrast.
There is step-free level access throughout the room.
There is space for an assistance dog to rest.
The walls and floor have a high colour contrast.
Seating available in this room includes: chairs without armrests and armchairs.
Furniture available in this room includes: desks.
All of the desks are fixed.
There is not a hearing assistance system.
Additional facilities/services include: a flashing fire alarm.
There is no (or very little) background noise in this room.
Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.